Digital connections with a human touch

Everything you need to know to get started with our upgraded mobile and online banking experience.

The new Fremont Bank mobile and online banking platform is here! This resource center is home to everything you need to be prepared for our new digital banking experience. If you have any questions, please give us a call at (866) 222-6304.

What is new?

Our new mobile and online banking experience makes banking on the go easier than ever.

  • Take Fremont Bank with you1

    Anything you can do in online banking can be done on mobile banking. You can even view your accounts on your Apple Watch!

  • Send and Receive funds in a flash2

    Instantly pay your friends and family with Zelle®

  • Make swift and simple deposits3

    Get your funds when you need them. Mobile check deposits submitted until 7:00 pm PT will typically be available the next day.

  • Manage Transactions

    Search, review and even dispute a transaction that you don't recognize right from your transaction history.

  • Never Miss a Beat with Alerts

    Set up customizable alerts delivered how you want them (Email, Text, Voice or Online Message)

  • See the big picture

    We've got the tools you need to make tracking and budgeting a breeze. You can even link your accounts from other banks to get the full picture of your finances.

  • Enhanced security that's easier to manage

    From facial and fingerprint login to stronger password requirements, security has never been tighter. We've also made managing your passwords easier than ever with a simple access code that can be delivered to you via text, email or voice.

How to log in for the first time

Your security is top of mind to us.

For existing mobile and online banking users, this short video will walk you through how to log in for the first time. When you first log in, we’ll help you confirm or create your password so it meets our stronger password requirements. To meet our new password requirements, your password must include: one lowercase letter, one uppercase letter, and one number, and one special character.

After I log in for the first time, what do I need to do?

  1. Update/Re-establish Online Banking Alerts
    Download PDF

    While most of your existing alerts were immediately converted, we will have new, more detailed alerts that you may want to set up. Here’s how to set up your alerts.

  2. Update/Re-establish Scheduled and Recurring Transfers
    Download PDF

    We ask that you review your existing future dated and recurring transactions and make sure they are correct on the new system.

  3. Set up your debit card controls
    Download PDF

    Formerly known as CardValet® or Manage my Card in mobile banking, CardGuard® allows you to set spending limits, lock and unlock your debit card, create alerts, and much more - all in one place.

  4. Set up Intuit products
    Download PDF

    Our digital banking upgrade requires that you make changes to your Intuit software. Click the PDF to learn how to get set up for each product.

  5. Set up Apple Watch
    Download PDF

    Apple Watch Sync allows you to view your current balance and 10 most recent transactions on your Apple Watch.

We've redesigned our mobile
app from the ground up

No matter where you are you can easily and securely manage your finances 24/7.

Our new mobile app is designed to work on all your smartphone and tablet devices.

iOS 12.0+ iPhone, iPad
Download on the App Store
Android 16.0+ Phones, Tablets
Download on Google Play
Android Users: Please delete the old Fremont Bank app once the new app downloads.

Quick guides for key new features

Whether you prefer bite-sized videos or an in-depth guidebook, we have the information you need to get the most out of our new digital experience. Browse our easy to navigate resource library to get started!

Select a guide

Select a playlist

  • Personal Online Banking
  • Bill Pay
  • Security
  • Mobile Banking

Frequently asked questions

Got a question? We have the answer! Explore our top FAQs so you can start using mobile and online banking like a pro.

  • How do I log in the first time after the new digital banking platform is live?

    If you have used Online or Mobile Banking in the 13 months, simply enter your existing username and password at and complete the first time login steps.

  • Will I need to change my password?

    We have strengthened our password requirements and you may be required to update your password the first time you log in.

    Passwords must be between 8 and 32 characters, must contain at least one uppercase letter, one lowercase, one number, and one special character.

  • Will I need to change my username?

    Your Username will remain the same. You can choose to change it once you log in, under Preferences.

  • What if I cannot remember my username or password?

    Please contact us at (866) 222-6304 and we’ll be happy to help you.

  • Who do I call for support?

    For Online and Mobile Banking Support please call us at (866) 222-6304. We are available Mon-Fri 8:00am - 7:00pm PT, Sat-Sun 8:30am-5:00pm PT.

  • What do I do if I don’t have a valid Secure Access Code contact method?

    Please contact us at (866) 222-6304 if you need help with the Secure Access Code.

  • It says I am disabled, what do I do?

    Please contact us at (866) 222-6304, so we can enable you and get you logged in.

  • Do I need to enroll?

    If you haven’t accessed Online or Mobile Banking in over 13 Months, you will need to re-enroll. Please go to the login page and click the Enroll link.

  • Will I need to update the Mobile Banking apps?

    Yes. iOS users will receive the new app via update if auto updates are enabled. If auto updates are not enabled, the update must be manually installed. Android users will need to download the app once the new app is live in the Play store.

  • Will my bill pay information carry over or will I need to re-enter it?

    Your Bill Pay and Zelle® payments will remain exactly the same. You will simply click on the Bill Pay/Zelle® menu to access your payees, contacts, eBills, and payment history.

  • Will my Touch ID® or Face ID® still work?

    You will need to enable Touch ID and Face ID in the new mobile banking app.

    To do so, you can click on the link on the login page or go to Preferences > Security Preference to enable this feature.

  • How do I manage my Debit Card controls?

    Our debit card controls are now available through our companion app, CardGuard®.

    • When logged into mobile banking, click on Account Services and then CardGuard – Card Controls. You will be directed to the App Store to download the new CardGuard app.
    • Once installed, go back to the Fremont Bank Mobile App and click on Account Services and then CardGuard – Card Controls and you will be automatically logged in.
    • You will need to Add your debit card and set your preferences
  • Will there be any interruptions in Online and Mobile banking service during the conversion?

    We will have minimal downtime as we go through the conversion process. We will post more specifics as we get closer to the date.

1 Fremont Bank Mobile Banking App is available for select mobile devices. Enroll in Fremont Bank Personal Online Banking and download the Fremont Bank Mobile Banking App. Messaging and data charges may apply. Mobile internet browser is required in order to use some optional features of Services.

2 Enrollment in Online Banking is required to send or receive money with Zelle. Must have a bank account in the U.S. to use Zelle. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle. For the protection of your account, Zelle should only be used to send money to friends, family or other people you trust. If you are unsure of a recipient’s email address or U.S. mobile phone number, before using Zelle to send money to that person, you should contact the recipient to confirm the information. Dollar and frequency limits apply. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

3 Mobile Check Deposits are subject to verification and not available for immediate withdrawal. Deposit limits and other restrictions apply. Mobile Banking App download is required and is available for select mobile devices. Requires a compatible mobile device with an auto-focus camera. Messaging and data rates may apply.

4 Turning off your card is not a replacement for reporting your card lost or stolen. Contact us immediately if you believe that unauthorized transactions have been made. Turning your card off will not stop card transactions presented as recurring transactions or posting of refunds, reversals, or credit adjustments to your account. Turning off your card also will not stop transactions from other cards linked to the account. Messaging and data rates may apply.

Apple, the Apple logo, iPhone, iPad, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. Google Play is a trademark of Google LLC.