Loan Payment Help

Let us help you save your home. Our Loan Workout Team can help you find a solution. Review your options with a Loan Workout Specialist today!

If you cannot afford your monthly mortgage payments and wish to avoid foreclosure, you may be eligible for a loan “workout” or modification. We determine eligibility for loan “workouts” on a case-by-case basis. Among other things, we will consider the value of your property and your ability (based on your current income) to make monthly mortgage payments in accordance with the “workout.” You may also qualify to refinance your current loan with us. Contact the Loan Workout Team at (866) 617-7293 or

Repayment Plan

Repays the delinquent amount over a specified and agreed upon period of time over and above the normal monthly payment. (Generally used in cases of temporary loss of income)


It’s a written agreement to reduce or suspend monthly payments for an agreed upon expiration of this time frame, the past due amounts will be paid in full or other alternatives will be pursued. This is generally offered when a temporary setback has occurred but a future resolution is imminent.

Tips for Avoiding Foreclosure

You may also contact U.S. Department of Housing and Urban Development (HUD) to find a HUD-certified housing counseling agency by calling Toll Free (800) 569-4287 or TTY (800) 877-8339. Additional information is made available by HUD on its website at

  • Don’t ignore the letters from your lender
  • Contact your lender immediately
  • Contact a HUD-approved Counseling Agency

Important reminder: The borrower is obligated to make all future payments as they come due, even while Fremont Bank is evaluating the types of assistance that may be available.

In addition: Fremont Bank cannot guarantee that the borrower will receive any (or a particular type) of assistance.

Involuntary Inability to Pay

What is involuntary inability to pay?
The basis for our relief and workout options is to assist borrowers who are experiencing an involuntary inability to pay. A borrower is considered to have an involuntary inability to pay if he/she does not have the ability to make monthly payments because of…

An involuntary reduction of income due to:

  • Unemployment
  • Mandatory pay reduction (could result from elimination of overtime, reduction in regular working hours, or a reduction in base pay)
  • Under-employment following a previous job loss
  • Death of primary wage-earner in household
  • Decline in business earnings for a self-employed borrower
  • Incarceration of a spouse or co-borrower
  • Permanent or short-term disability
  • Serious illness of a household member
  • Divorce
  • Legally documented separation

An unavoidable increase in expenditures due to:

  • A disability or illness that results in an increase in uninsured major medical expenses
  • A natural or man-made disaster damaging the property
  • An unanticipated capital expense for property maintenance that, if not performed, would result in sufficient damage to the point of negatively affecting the property value
  • Over-extended credit caused by the borrower having to use credit to pay his/her monthly mortgage, food expenses or utility bills

What is not involuntary inability to pay?

A borrower is not considered to have an involuntary inability to pay when the borrower has…

  • Experienced depreciation/reduction in his/her property value
  • Voluntarily quit a job
  • Voluntarily quit a job to stay home and care for children
  • Voluntarily reduced the number of hours worked, thus reducing the pay received
  • A job that has seasonal layoffs
  • Overextended credit caused by excessive spending for non-essential items
  • Unnecessary monthly expenses due to lifestyle decisions
  • Temporary income interruption, but the borrower has assets available to pay the mortgage
  • Separated from his/her spouse, but is not legally documented
  • Bought another home and the borrower cannot afford to pay both mortgage payments

Alternatives to Foreclosure

Financial ability and desire to keep the property

  1. Full Reinstatement — By paying all payment amounts due including advances, payments, late fees, legal costs and other expenses, the loan is no longer delinquent.
  2. Loan Modification — It changes one or more of the terms of the original loan agreement in order to affect a permanent cure of the delinquency. New documents are then obtained.
  3. Delinquent Loan Refinance — New financing
  4. Borrower Assistance Plan—If the loan has Private Mortgage Insurance, the insurance company may advance a portion or all of the delinquency on behalf of the borrower. Generally, this amount is repaid to the insurer by the borrower via a no-interest promissory note over a specified period of time. This option is usually made available when a temporary financial hardship exists.

If you cannot qualify for option 1-6 and are unable to keep your home

  1. Delinquent Loan Assumption — With a loan assumption, a financially qualified buyer assumes the delinquent loan. Used when payments can no longer be made. You, as the original borrower may or may not be released from financial responsibility.
  2. Pre-Foreclosure Sale or Short Payoff — The sale of the property when the sales proceeds net is less than the amount owed because of a decline in property values. This option generally is pursued when no further payments can be paid and only when other options are exhausted.
  3. Deed-in-Lieu of Foreclosure — The acceptance of a deed to avoid foreclosure. This final alternative to foreclosure is applicable when no further payments can be made, a serious effort has been made to sell the property at current market value, and none of the other options are feasible.

If you wish to pursue options 1 or 2, please call our Call Center at (866) 617-7293.

For more long-term solutions (options 3-9), you must provide us with documentation to establish your involuntary inability to pay the mortgage. The list below provides the minimum documentation that you must submit based on your specific situation.

Documentation can be emailed to or sent directly to:

Fremont Bank
Loss Mitigation Unit
PO Box 7295
Fremont, CA 94537

If you would like to go over your options, or schedule an appointment with a Loan Workout Specialist, please call our Call Center at (866) 617-7293.

Situation: Provide the following...
  • Termination notice from former employer
  • At least one month unemployment compensation checks
  • Unemployment notice of filing documents
Mandatory pay reduction
  • Two pay stubs showing previous pay
  • Two pay stubs showing new pay
  • Employer notification of pay reduction
Underemployment following a previous job loss
  • Documentation evidencing job loss
  • Pay stub from previous job to show old salary
  • Previous year’s tax return
  • Current pay stub
Death of borrower or primary wage earner
  • Death certificate
Decline in business earnings for a self-employed borrower
  • Year-to-date profit and loss statement
  • Previous year’s profit and loss statement
  • Previous year’s tax return
  • Signed contracts from clients that work in a process of work scheduled
Incarceration of spouse of co-borrower
  • Legal documents verifying the incarceration
Permanent or short-term disability
  • Disability application
  • Doctor’s certificate of disability
  • Insurance notification
  • Proof of monthly insurance benefits or government assistance
Serious illness of a household member
  • Medical bills
  • Doctor’s certificate or letter
  • Proof of monthly insurance benefits or government assistance
  • Insurance forms
  • Divorce decree signed by court
  • Separation agreement signed by court if legally documented
  • Proof that separate income and expense accounts have been established for at least six months if separation is not legally documented by the court
Natural or man-made disaster impacting the borrower’s place of employment
  • Statement from employer
  • Employer notification if employer is closed
Unavoidable Increase in Expenditures: Provide the following...
Disability/illness resulting in an increase in uninsured expenses
  • See “serious illness” above
Natural or man-made disaster damaging the property
  • Insurance claim
  • Inspection of damage to property
  • FEMA or SBA application
Over-extended credit by using credit to pay monthly expenses
  • Credit card bills with description of charge or showing cash advances

Escalated Case Unit for Fannie Mae and Freddie Mac Loans

Have you already worked with one of our Loss Mitigation Specialists, but been unable to reach an amicable solution? Try our Escalated Case Unit at (866) 617-7293,, or ATTN: Escalated Case Unit 39150 Fremont Blvd., PO Box 5101, Fremont, CA 94538.

When contacting the Escalated Case Unit regarding your loan, please remember to reference your loan number, put Escalated Case in the subject line, and/or immediately request the Escalated Case Unit.

Within three (3) business days of receipt of your escalated case, Fremont Bank’s Escalated Case Unit will acknowledge the inquiry in writing via e-mail, fax, or mail, and provide:

  • a contact name or department
  • a case reference name or number
  • a proposed resolution date
  • a toll-free escalation contact phone number at the bank

Within five business days of identifying the proposed resolution, the Escalated Case Unit will communicate in writing the proposed resolution and next steps, if applicable. If we are unable to resolve your escalated case in 15 days, we may extend the resolution period for an additional 15 days; however the total resolution time will not exceed 30 days.

Documentation can be emailed to or sent directly to:
Fremont Bank
ATTN: Escalated Case Unit
39150 Fremont Blvd.
PO Box 5101
Fremont, CA 94538

The Bank will not postpone foreclosure referral as required by Fannie Mae and Freddie Mac due to the review of an escalated case.