6 Must Follow Tips for a Safe Mobile Banking Experience

With the introduction of mobile banking, many of the previous inconveniences that customers experienced have all but gone away. Long gone are the days of having to drive to a branch to deposit a check, check your balance, or even getting cash to pay that someone back for lunch.
 
While most of us love the convenience that mobile banking brings, it does bring up an important question. How safe is mobile banking?
 
Mobile Banking is a secure way to bank and Fremont Bank’s applications offer state of the art built-in security features. But there are also things you should do to help further ensure your information is safe.  In this post, we’re sharing six tips for being safe, secure, and effective when using mobile banking.  
 
 1. Choose a Secure Password

Choosing a secure password is crucial to protecting sensitive information. A common mistake often made with mobile banking apps is choosing a password that isn’t strong enough. This can make it easier for others to steal your password or hack into your account.
 
Follow these guidelines to create a strong and safe password for your mobile banking app.
  • Use a combination of uppercase and lowercase letters, as well as numbers and symbols.
  • Avoid using common combinations like “1111” and “1234” in your password.
  • Avoid using full words within your password, for example “bank1234”
  • Make your password at least 8 characters in length.
  • Don’t use your name, phone number, or birthdate in your password.
  • Make your password unique to your banking app. Avoid using the password for more than one website.
  • Change your passwords regularly.
2. Use Fingerprint or Facial Recognition 

Most likely, you’ll be banking at places that are most convenient for you and sometimes, those locations are not the most secure. You never know who’ll be looking over your shoulder while you’re riding on the train, or enjoying that coffee at your favorite café. In order to avoid people stealing your password, it’s best if you enable the fingerprint security option or facial recognition option.  This will add a layer of security to your experience.
 
3. Use Fremont Bank’s Mobile Banking App 

Did you know that a mobile banking app is more secure than using a web browser? There are more security threats to web browsers, making it more likely for information to be compromised. When you use Fremont Bank’s Mobile Banking App, you can be sure that your information is safe.

4. Update Your App Regularly 

Fremont Bank will regularly update your app to provide new functionality or update existing features. However, from time to time there may be updates to security settings, and to ensure your information is safe, you should always update to the latest version of the app.
 
5. Inform Fremont Bank If You Lose Your Phone
Just as you contact Fremont Bank if you misplace your debit card, you should let us know if your phone goes missing. Our contact center associates can help you temporarily disable mobile banking until you replace your phone. This precautionary measure can protect your financial information.

6. Remove Your Information When You Get a New Phone

Our phones contain a large amount of personal information. So, what happens when it’s time to trade that phone in for a new model? CNET has an excellent guide that will walk you through the process of wiping your phone clean, step by step.
 
The process basically involves unlinking any accounts, deleting apps, and removing personal information. When the process is finished, your phone will be back to the original factory settings, without any trace of you left for the next owner of the phone to access.
 
Posted by: Laura Sun, Digital Servicing Specialist
6/19/2019 1:17:26 PM | with 0 comments
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