If you’ve ever called our Client Contact Center (CCC), you’ve had the privilege to enjoy an amazing client experience from one of our talented specialists. For this month’s Associate Spotlight, we focus on one of the individuals who has played a key role in helping to shape the success of that department. Join us as we get to know a 1980s rock star who is “never too old to learn,” Steven Reyes.
How long have you worked at Fremont Bank and what do you do here?
I have worked at Fremont Bank in the Client Contact Center for about three and half years. In the CCC, I manage the bankers – this covers everything including new account acquisition, client retention, developing the bankers, and assisting clients with any account-related inquiries. I also work with various loan departments to acquire new deposit relationships and deepen existing relationships.
What do you enjoy the most about your job?
I enjoy making others smile whether it’s in person or on the phone. It’s important to me to come to work every day with a smile and a positive mindset. I also enjoy assisting clients to meet their financial goals in all avenues of their lives. Fremont Bank absolutely gives me these opportunities to make an impact on the communities we serve.
What’s your greatest strength as a business professional?
My greatest strength as a business professional is I respect everyone no matter their title, and I am self-disciplined. I am always willing to help clients and my fellow team members to give them the best experience possible. By being self-disciplined I have developed good habits to make sure I am organized, meet deadlines, and take ownership of my professional development.
What's a favorite phrase or piece of advice and what does it mean to you?
“You are never too old to learn.” This phrase is important to me because every day I continue to learn and find ways to be a better person overall. In our industry we must be willing to adapt and be open to change. This will lead to more innovative ways to assist our clients.
What are your top three favorite 1990s hip hop artists or groups?
Oh yes, I’m a 1980s baby! So I grew up right on time to listen to hip hop during the ’90s. My top three hip hop artists in no order are Jay-Z, Tupac Shakur, and Eminem.
