Support Your Community

Associate Spotlight: Jan Ford

We are the people in your neighborhood! Here at Fremont Bank, we thrive on building relationships. As such, our Associate Spotlight series will introduce you to some of the people who make our Fremont Bank family shine. So read on! We're excited for you to see how each of our efforts makes us who we are as a whole.

How long have you worked at Fremont Bank and what do you do here?

I have been with the bank since December 2006 – so this is my 16th year. After holding roles in Residential Loan Servicing and Commercial Operations, I am now the Chief operations and Transformation Officer. In this new role, I am looking for ways to optimize all bank operations by eliminating unnecessary processes and simplifying processes in all areas to work with our technology teams to automate repeatable parts of our processes.

What do you enjoy the most about your job?

I am really enjoying learning from all our associates how they do their jobs. I am excited to get their ideas on how we can optimize their work. As a result we will become more efficient, maintain or improve our client experience and improve the bottom line as a result!

What’s your greatest strength as a business professional?

I think one of my biggest strengths is leading change. Change management is made up of seeing the big picture objective, development of key people, and being able to communicate it in such a way that folks want to be part of something bigger. The new Transformation concept here at Fremont Bank is the largest example in my career so far. We are well on our way to clarity and adoption of a Transformation Culture.

What's your current watching, reading or listening binge and what do you like about it?

I am hooked on a Netflix series called Outer Banks…it is set in the Carolina’s and has multiple plots weaving through the episodes: Lost treasure, murder mystery, the “have’s” and “have nots”, many plot twists and cliffhangers. All set in the waters off the shores of North Carolina.

While I wait for the next season of Outer Banks, I just started to watch Echoes….also on Netflix.  Similar complexity and plot twists.

What's a favorite phrase or piece of advice and what does it mean to you?

The piece of advice I remember most, I got from my mother when I was in elementary school. She told us “Asking is Free”. It has stuck with me for a few reasons:

  • If you never ask you are guaranteed “no”, if you DO ask you at least have a 50/50 chance of getting to “yes”.
  • It is OK to ask for clarification on something you may not agree with. Opening up a conversation or debate and likely coming to clarity and/or compromise for all those in the conversation.
  • Asking can start a conversation. One question can open up a whole world of information – like getting to know what you have in common with a stranger or new friend.