Popmoney® FAQs

What is Popmoney®?

Popmoney® is a personal payment service that lets you send, receive or request money from friends, family or just about anyone with an email address or mobile number1. Popmoney is part of our online banking service and lets you move money from your bank account to theirs safely and securely, with ease. And Popmoney is easy for your friends and family to use, at their financial institution or at Popmoney.com.


What are the advantages of the different methods to send money?

The advantage of sending money to an email address or mobile phone is that there isn’t a need for the recipient to provide their bank account information to you. Additionally, the recipient may be able to enroll in automatic deposit, which means payments made to the recipient’s email address or mobile phone number will be directly deposited into their account.

The advantage of sending money to a bank account is that the funds will be directly deposited into the recipient’s bank account; the recipient does not have to take any action to complete the payment. However, the recipient is required to share their bank account information with you.

For additional information about Popmoney®, please visit the FAQs located within the Popmoney® service.

1A transaction fee will apply when transferring funds to another individual using Popmoney® depending on the speed of delivery you select. Transaction fees for transferring funds are $1.00 for Standard 3 Day Delivery and $5.00 for Expedited Next Day Delivery. Individual daily and monthly transfer limits will apply. Fees are subject to change. Messaging and data charges from your mobile carrier service apply. Review your contract with your individual mobile carrier service before enrolling. 

2 Popmoney® personal payments services offered at www.popmoney.com are provided by CheckFreePay Corporation, a licensed money transmitter, and CheckFreePay Corporation of New York, which is licensed as a Money Transmitter for payment services by the New York State Department of Financial Services. 

All online banking services are subject to and conditional upon adherence to the terms and conditions of the Personal Online Banking Agreement.


What is the cut-off time to submit a transaction?

The cut-off time for submitting a Standard 3-Day Delivery payment is 10:00 p.m. Pacific Time each business day. Standard 3-Day Delivery payments submitted after the cut-off time will be processed on our next business day.

The cut-off time for submitting an Expedited Next-Day Delivery payment is7:00 p.m. Pacific Time each business day. Expedited Next-Day payments submitted after the cut-off time will be processed on our next business day.

Our business days are Monday through Friday, excluding Saturdays, Sundays, and federal holidays.


What is Standard Delivery?

For payments to a bank account, we will deposit the payment into the contact bank account within three (3) Business Days.

For payments to an email address or mobile phone number, we will notify the recipient of the payment on the send date.

Contacts with automatic deposit enabled will see the payment in their bank account in three (3)  business days.

Contacts without automatic deposit enabled cannot receive the payment until they provide their bank account information; once provided, the payment will be deposited into the designated bank account within one (1) to three (3) business days.


Is Popmoney® available outside of the United States?

Currently, Popmoney® is only available for use between bank accounts1 and registered users residing in the United States, as well as for military personnel with an APO address. Payments can take up to 3 business days, or can arrive as early as the next business day.

What are the different ways I can send money to someone?

You can send money using a recipient’s:

Email address: your recipient will receive an email with instructions on how to direct the payment into his or her bank account1.

Mobile number: a text message will be sent to the recipient with instructions on how to direct the payment into his or her bank account1.

Bank account1 information (routing and account number): money will be deposited directly into your recipient’s bank account1. You will also have the option to send the recipient an email.


Will my personal information be shared with the people I send money to?

In order to process your transaction, your name, email address, telephone number and anything you type into the message field will be shared with your recipient. Your bank account number remains confidential. The Popmoney® personal payment service Terms of Use requires a person who receives information about another person through the service to keep the information confidential and only use it in connection with the service.

When will funds be deducted from my account?

If you schedule a payment before 7 p.m. Pacific Time on a business day, the funds will be debited the same day. You should see the transaction in your account activity the following day. If you schedule a payment after 7 p.m. Pacific Time or on a non-business day, the funds will be debited from your account the next business day.

When will the recipient receive the funds?

The delivery speed will be displayed when you schedule the payment. It could take additional time if your recipient has not enrolled in Popmoney®, they will have to log in and accept the payment. 

If you send payment to an email address and your recipient wants to direct the funds into a bank account; they must provide their bank account information by 7 p.m. Pacific Time in order to receive the funds the next business day.


Is Popmoney® secure?

From the moment information is sent to the Popmoney® personal payment service, throughout the entire transaction process, it is kept secure using industry-leading technology. Popmoney® uses one-time verification codes that are sent to the mobile number or email address where the payment notification was sent to prevent an unauthorized person from fraudulently depositing someone else’s payment.


How does a non-Fremont Bank customer receive money?

A large network of financial institutions offer Popmoney®, but if the recipient’s financial institution is not a part of the network the recipient can still sign up at Popmoney.com2. Almost anybody with a bank account can sign up1.

How do I enroll/sign up?

Enrollment is easy. Popmoney® is a part of our online banking service, so if you are already enrolled in bill pay you can log in to online banking, go to Bill Pay, click on the Popmoney® tab and start using the Popmoney® service now. If not, simply enroll in online banking and bill pay then click on the Popmoney® tab to start using the service.

How does Popmoney® work?

Popmoney® works through the online banking and bill pay services, using the same systems and security you rely on today.

To send money, all you need is the email address or mobile telephone number of the person to whom you are sending money. They will receive an email or text message notification with information and instructions.

If their financial institution offers Popmoney®, they can simply access Popmoney® through Online Banking. If their financial institution does not offer Popmoney®, they can pick up the funds just as easily at Popmoney.com2.

The money will move from your Fremont Bank account to theirs—without having to exchange financial account information with each other.

If you are owed money, you can request payment from someone using their email address or mobile number. When someone sends you money through Popmoney®, it will be deposited directly into the Fremont Bank checking or savings account that you’ve designated as your primary account.


What can I use Popmoney® for?

Use Popmoney® to pay and get paid for all sorts of things1. Some examples include:

  • Give a gift to family and friends
  • Collect rent from tenants or roommates
  • Request money for club dues, your sports team or a group vacation
  • Pay your dog walker or lawn care service
  • Send money to your child at college
  • Pay back friends for a fun outing, like a dinner or concert

How much does it cost to use Popmoney®?

Sending Money:
$1.00 Standard 3 Day Delivery
$5.00 Expedited Next Day Delivery

 

Requesting Money:
$1.00 per Request

 

Other Fees:
E-Greetings $.50 each

Prices are subject to change. Text message and data rates may apply. Please check your wireless plan before you begin using the service.