Telemarketing: How to Separate the Good from the Bad

While Fremont Bank uses the telephone to promote our banking services and products, there are also many unscrupulous businesses that use telemarketing to swindle consumers out of millions of dollars every year. Dishonest telemarketers will say anything to get your money, including making false statements to you about their company, products and services. Dishonest telemarketers are often in violation of state or federal law, and may go out of business quickly before you obtain your merchandise or can get your money back.

NOTE: The FTC has set up a web site specifically to handle complaints against telemarketers in violation of the National Do Not Call Registry. To file a complaint go to www.donotcall.gov.

Here are a few tactics that unscrupulous telemarketers frequently use:
  • Use a fake caller identification number that appears to be local, a personal call or from a business that you recognize (like Fremont Bank), but it doesn’t work if you try to call back.
  • A high-pressure sales approach, urging you to "act now" or the offer won't be available later.
  • Offer you something that sounds too good to be true, such as a "no-risk loan" or the opportunity to save lots of money, with little effort on your part.
  • Pretend to be licensed, certified, working for your bank or credit card company.
  • Asking for your credit card or checking account numbers or other personal financial information, to verify your “eligibility” or check your available credit, before you have agreed to make a purchase, and then charging you without your agreement.
Here are a few approaches that Fremont Bank telemarketers use:
  • Fremont Bank associates will not call you at home before 8 o’clock in the morning or after 9 o’clock at night.
  • The “Fremont Bank” name will be transmitted to your caller identification service when an out-bound call from Fremont Bank is placed.
  • Bank associates will identify themselves as an employee of Fremont Bank and provide the purpose of the call upfront.  If it is a sales call, they will not be dishonest by saying it’s a “courtesy call”.
  • They will give you a brief description of products or services they are offering.
  • If you request to be placed on the Bank’s Do Not Call List, our associates will immediately end the call, document this request and ensure that you are removed from future telemarketing campaigns.
If someone calls you at home and claims to be from Fremont Bank, feel free to ask them to prove it.  Ask that they provide the sales offer to you in writing by email from a Fremont Bank email account or by mail on bank letterhead before you make a decision. You can also call our main number at 800-359-BANK (2265) and ask to speak with the associate to be sure they are really employed by Fremont Bank. 

Remember, we will be more than happy to remove any concerns you might have about whether you’re speaking with an employee from Fremont Bank. As old adage goes, if it sounds too good to be true, it probably is.  You always have an option to hang up. A telemarketer has no right to your time or your money. As a valued client of Fremont Bank, we will respect the trust you’ve placed in us.
12/31/2014 9:17:59 AM | with 0 comments
Filed under: Banking, Fraud Prevention, News, Security
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