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 Alvarado Branch

32000 Alvarado Blvd.
Union City, CA 94587
Phone: (510) 429-3500
Fax: (510) 429-3503

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Aliso Viejo Lending Office

30 Enterprise, Suite 110
Aliso Viejo, CA  92656
Phone: (877) 294-4150
Fax: (510) 512-1833

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Specialty Lending
Enterprise, Ste 110
Aliso Viejo, CA 92656
Phone: (949) 297-1150
Fax: (949) 297-1173

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 Brentwood Branch

200 Sand Creek Rd, Suite-F
Brentwood, CA 94513
Phone: (925) 634-6990
Fax: (925) 634-6993

Weekdays: 9:00am - 5:00pm
Saturday 10:00am - 2:00pm
ATM Available

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 Brookvale Branch

3909A Decoto Rd.
Fremont, CA 94555
Phone: (510) 943-1950
Fax: (510) 943-1953

Weekdays: 9:00am - 6:00pm
Saturday 10:00am - 2:00pm
Sunday 10:00am - 2:00pm
ATM Available

Wealth Management & Financial Services
3909B Decoto Rd.
Phone: (510) 943-1993
Fax: (510) 943-1977

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 Carmel Branch

26356 Carmel Rancho Ln.
Carmel, CA 93923
Phone: (831) 622-2990
Fax: (831) 622-2993

Weekdays: 9:00am - 5:00pm
ATM Available

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 Castro Valley Branch

(Supermarket Branch Now Closed)

New Branch is now Opened!
3549 Castro Valley Blvd
Castro Valley CA 94546
Phone: (510) 512-1060

Weekdays: 9:00am - 6:00pm
Saturday 10:00am - 2:00pm
ATM Available

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 Danville Branch

210A Railroad Ave.
Danville, CA 94526
Phone: (925) 309-1040
Fax: (925) 309-1043

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Hayward Branch

1679 Industrial Pkwy West
Hayward, CA 94544
Phone: (510) 723-0630

Mon - Thurs: 9:00am - 5:00pm
Friday: 9:00am - 6:00pm
ATM Available

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 Livermore Branch

North Livermore
2286 Las Positas Road
Livermore, CA 94550
Phone: (925) 960-8690
Fax: (925) 960-8693

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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South Livermore
1879 Holmes Street
Livermore, CA 94550
Phone: (925) 606-5100

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Fremont Branch

39150 Fremont Blvd.
Fremont, CA 94538
Phone: (510) 505-5226
Fax: (510) 795-5758

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Mission Valley Branch

40031 Mission Blvd.
Fremont, CA 94539
Phone: (510) 440-3010
Fax: (510) 440-3013

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Newark Branch

(Supermarket Branch)
45877 Jarvis Avenue
Newark, CA 94560
Phone: (510) 713-3360
Fax: (510) 713-3363

Weekdays: 10:00am - 7:00pm
Saturday 10:00am - 2:00pm
Sunday 10:00am - 2:00pm
ATM Available

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 Pleasanton Branch

6654 Koll Center Pkwy - #345
Pleasanton, CA 94566
Phone: (925) 417-7670
Fax: (925) 417-7673

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 San Francisco Branch

200 Townsend Street
San Francisco, CA 94107
Phone: (415) 489-4550
Fax: (415) 489-4453

Weekdays: 9:00am - 5:00pm
Saturday: 10:00am - 2:00pm
ATM Available

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 San Jose Branch

160 W. Santa Clara St Suite 100
San Jose, CA 95113-1701
Phone: (408) 660-4104
Fax: (408) 660-4103

Weekdays: 9:00am to 6:00pm
Saturdays: 9:00am to 1:00pm
ATM Available

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 San Leandro Branch

1480 E. 14th St.
San Leandro, CA 94577
Phone: (510) 614-3050
Fax: (510) 614-3053

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 San Ramon Branch

21001 San Ramon Valley #D3
San Ramon, CA 94583
Phone: (925) 307-1080
Fax: (925) 307-1083

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Warm Springs Branch

46635 Mission Blvd.
Fremont, CA 94539
Phone: (510) 440-3020
Fax: (510) 440-3023

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Walnut Creek Branch

1735 N. Broadway
Walnut Creek, CA 94596
Phone: (925) 953-1920
Fax: (925) 953-1923

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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  Home > About > Privacy & Security

Fremont Bank Privacy Policy

Printable Version  

Effective April 1, 2010

If you apply to use our services, you entrust us with some personal information about yourself. At Fremont Bank, we recognize and respect the personal privacy of our customers. Therefore, we want you to know about the policies and procedures that we have developed to help protect the confidentiality of nonpublic personal information about consumers who are customers of Fremont Bank. Our privacy policy applies to our traditional banking customers who use services provided in person, at our branches or by telephone, and to our customers that use our electronic services, provided through a personal computer or the internet.

Our Privacy Policy is set out below and in the attached Privacy Notice. It is current as of the date above. Our Privacy Policy, like the other policies at our Bank, is used by us as a guideline and a business-planning tool. It is not a contract or standard that we are obligated to follow in all cases or in all manners, and we may change it in accordance with our internal policy-setting procedures, from time to time. If you would like to verify that this is or is not a current version of our Privacy Policy, please contact us at (800) 359-BANK (2265) or by e-mail to compliance@fremontbank.com.


What Kind of Information is Collected about You?
At Fremont Bank, we collect most of our information directly from you. How much we collect depends on you.

If you are a visitor at one of our branches, no information is collected about you unless you make a request that requires us to obtain information (such as, you ask that something be sent to you or that you want a telephone call from us) or you otherwise provide the information to us. If you are a visitor to our Web site, www.fremontbank.com, our Web server automatically recognizes your Internet Service Provider's domain name and aggregates information about what pages are visited. We use this information to improve the content of our Web pages. But unless you make a request when you visit our Web pages, we do not collect e-mail addresses or postal addresses, or telephone numbers, to contact visitors.

If you are, or become, a customer of Fremont Bank, nonpublic personal information about you is collected from the following sources:

  • From you on applications or other forms (such as your name, address, social security number, assets and income);
  • From your transactions with us, our affiliates, or others (such as your account balance, payment history, parties to transactions, and credit usage); and
  • From consumer reporting agencies (such as your creditworthiness and credit history) or other third parties.


What We do With Information About You
In most cases, any nonpublic personal information about you that we collect is used by us in our efforts to serve your financial needs and administer your personal accounts and transactions. All nonpublic personal information collected and retained by Fremont Bank is used for specific business purposes. Thus, we may use the information to protect and administer your personal accounts and transactions, to comply with state and federal banking regulations, to help improve or design our products and services, or for similar purposes.


Disclosure of Information to Others
With limited exceptions, we do not currently sell or share personally identifiable information about you with others. If we change this policy, we will let you know beforehand and give you an opportunity to "opt out." As exceptions to this policy, we may from time to time provide personally identifiable information about you to others:

  • To help assure the accuracy and security of the information. For example, we may provide information to consumer reporting agencies.
  • In connection with the acquisition or sale of loans, or all or a portion of our business, or other businesses.
  • In connection with inquiries made by merchants or others, where the other party represents to us that the inquiry is made as a result of a transaction with you. For example, merchants will from time to time ask us to verify the status of a check you have given them.
  • As part of our marketing of our financial products or services. We may, for example, use another party to mail materials to you, or to help us identify products and services we offer that may appeal to you.
  • As part of any legal or regulatory requirements imposed on us.
Our "Privacy Notice" includes further information on the circumstances where we disclose information to others. As a general rule, we do not share information with others under programs where the other person will use the information to market their products or services to you. If we decide to change this policy, we will inform you of the change and give you an opportunity to prevent the sharing by "opting out."


Maintenance of Accurate Information
We will do our best to keep the information collected complete, current and accurate. When customers notify us that the information is inaccurate, we will research the matter and make any necessary corrections.


Employee and Vendor Access to Information
Only authorized Fremont Bank employees and vendors who have a legitimate business purpose for knowing the information are authorized to access personally identifiable information. Each employee and vendor has responsibility for maintaining the confidentiality of customer information. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information, and take appropriate disciplinary measures to enforce employee responsibility.

The Bank is selective in choosing the companies with which we have these arrangements. We share information about you only to the extent that they need the information to fulfill the purpose of their contracts with us. We require them to comply with strict standards of security and confidentiality, and they are not permitted to release, use or transfer customer information to non-affiliated third parties for their own purposes.


Privacy Principles for Customers
Fremont Bank is committed to ensuring the privacy of our customers' personal information. Customers who are concerned about financial privacy and want to tell us not to call or send direct mail for additional products or services, or want to know more about this important issue may contact their Fremont Bank representative, or write us at 39150 Fremont Blvd., Fremont CA 94538 (Attn: Compliance Manager), call us at (800) 359-BANK (2265) or e-mail to compliance@fremontbank.com.

Please note that if you make this choice, we will still call you and send you mail to service your existing relationships, or provide account related information (and, when doing so, the mail we send may include pre-printed marketing materials in those mailings).


Protecting children's privacy online
From our web sites, we do not knowingly collect or use personal information from children under 13 without containing verifiable consent from their parents. Should a child whom we know to be under 13 send personal information to us, we will only use that information to respond directly to that child, seek parental consent, or provide parental notice. We are not responsible for the data collection and use practices of nonaffiliated third parties to which our web sites may link.

For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC web site: www.ftc.gov.


Privacy Notice

This Privacy Notice contains important privacy information. It forms a part of our Privacy Policy, a copy of which is available at any branch, on our web site which is shown above, or by calling (800) 359-BANK (2265). This Privacy Notice describes how we may now or may in the future handle nonpublic personal information about you as our customer. We may amend (add to, delete or change) these terms, with such prior notice as is required by law.


Security Statement

Fremont Bank requires the use of a Access ID and a password to access the Online Banking Service. To deter unauthorized Log in attempts, the system will lock out the user after three unsuccessful tries.

We have taken precautions to offer you an Online Banking system that is protected, however, it is your responsibility to keep your online password, User Access ID, account numbers, and Personal Identification Number confidential.

  • Do not reveal your password to anyone and do not write it down.
  • Change your password regularly.
  • Do not allow your browser to automatically save your password.
  • Do not leave your computer unattended during a session.
  • Sign off when you are finished with the session.
We have a site certificate by VeriSign for authenticating the identity of the Bank. This ensures that you are communicating with Fremont Bank’s web site and not an imposter. While using online banking all communications are encrypted using Secure Sockets Layer (SSL). In order to provide this protected environment we require that you use a browser with 128-bit encryption.

Encryption is the scrambling of information transmitted between two points. It cannot be decoded until it has reached its destination, protecting your privacy.

Fremont Banks systems are protected by "firewall systems" which allows only authorized entry.

Protecting Your Passwords
For your protection, we recommend that you do not share your online banking password, or give out your password by email or phone. "Phishing" is a term for hoax emails that look like they are coming from a trusted institution, like your bank, to try to get you to send sensitive information such as a password. Fremont Bank will NEVER ask for your online banking password, even if there is a need to re-set your account.

If you have further questions regarding Security, please contact us.

Email us at onlinebanking@fremontbank.com or call (510) 723-5780 or (800) 359-BANK (2265) x 5780.


Protecting Your Privacy

Learn ways to protect your personal information from identity theft, and what you can do if you suspect someone has used your personal information. Visit the Federal Trade Commission website on Identity Theft at: http://www.ftc.gov/bcp/edu/microsites/idtheft/.

 
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