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 Alvarado Branch

32000 Alvarado Blvd.
Union City, CA 94587
Phone: (510) 429-3500
Fax: (510) 429-3503

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Aliso Viejo Lending Office

30 Enterprise, Suite 110
Aliso Viejo, CA  92656
Phone: (877) 294-4150
Fax: (510) 512-1833

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Specialty Lending
Enterprise, Ste 110
Aliso Viejo, CA 92656
Phone: (949) 297-1150
Fax: (949) 297-1173

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 Brentwood Branch

200 Sand Creek Rd, Suite-F
Brentwood, CA 94513
Phone: (925) 634-6990
Fax: (925) 634-6993

Weekdays: 9:00am - 5:00pm
Saturday 10:00am - 2:00pm
ATM Available

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 Brookvale Branch

3909A Decoto Rd.
Fremont, CA 94555
Phone: (510) 943-1950
Fax: (510) 943-1953

Weekdays: 9:00am - 6:00pm
Saturday 10:00am - 2:00pm
Sunday 10:00am - 2:00pm
ATM Available

Wealth Management & Financial Services
3909B Decoto Rd.
Phone: (510) 943-1993
Fax: (510) 943-1977

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 Carmel Branch

26356 Carmel Rancho Ln.
Carmel, CA 93923
Phone: (831) 622-2990
Fax: (831) 622-2993

Weekdays: 9:00am - 5:00pm
ATM Available

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 Castro Valley Branch

(Supermarket Branch)
20629 Redwood Road
Castro Valley, CA 94546
Phone: (510) 888-3090
Fax: (510) 888-3093

Weekdays: 10:00am - 7:00pm
Saturday 10:00am - 2:00pm
Sunday 10:00am - 2:00pm
ATM Available

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 Danville Branch

210A Railroad Ave.
Danville, CA 94526
Phone: (925) 314-1420
Fax: (925) 314-1423

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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(Supermarket Branch)
3496 Camino Tassajara Rd.
Danville, CA 94506
Phone: (925) 736-7020
Fax: (925) 314-1423

Weekdays: 10:00am - 7:00pm
Saturday 10:00am - 2:00pm
Sunday 10:00am - 2:00pm
ATM Available

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 Hayward Branch

1679 Industrial Pkwy West
Hayward, CA 94544
Phone: (510) 723-0630

Mon - Thurs: 9:00am - 5:00pm
Friday: 9:00am - 6:00pm
ATM Available

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 Livermore Branch

North Livermore
2286 Las Positas Road
Livermore, CA 94550
Phone: (925) 960-8690
Fax: (925) 960-8693

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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South Livermore
1879 Holmes Street
Livermore, CA 94550
Phone: (925) 606-5100

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Main Branch

39150 Fremont Blvd.
Fremont, CA 94538
Phone: (510) 505-5226
Fax: (510) 795-5758

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Mission Valley Branch

40031 Mission Blvd.
Fremont, CA 94539
Phone: (510) 440-3010
Fax: (510) 440-3013

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Pleasanton Branch

6654 Koll Center Pkwy - #345
Pleasanton, CA 94566
Phone: (925) 417-7670
Fax: (925) 417-7673

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 San Francisco Branch

200 Townsend Street
San Francisco, CA 94107
Phone: (415) 243-0700
Fax: (415) 243-0703

Weekdays: 9:00am - 5:00pm
Saturday: 10:00am - 2:00pm
ATM Available

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 San Jose Branch

160 W. Santa Clara St Suite 100
San Jose, CA 95113-1701
Phone: (408) 660-4104
Fax: (408) 660-4103

Weekdays: 9:00am to 6:00pm
Saturdays: 9:00am to 1:00pm
ATM Available

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 San Leandro Branch

1480 E. 14th St.
San Leandro, CA 94577
Phone: (510) 614-3050
Fax: (510) 614-3053

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 San Ramon Branch

21001 San Ramon Valley #D3
San Ramon, CA 94583
Phone: (925) 560-0380
Fax: (925) 560-0383

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Warm Springs Branch

46635 Mission Blvd.
Fremont, CA 94539
Phone: (510) 440-3020
Fax: (510) 440-3023

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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 Walnut Creek Branch

1735 N. Broadway
Walnut Creek, CA 94596
Phone: (925) 941-1510
Fax: (925) 941-1513

Weekdays: 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
ATM Available

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ph 800.359.BANK (2265)
  Home > About > Mfa > Multifactor Authentication (MFA)

Online Banking is Now More Secure Than Ever

Fremont Bank is proud to deliver a higher level of security for our Personal Online Banking clients. We have enhanced our Multifactor Authentication (MFA) software by adding an additional layer of security to our log in process, better safeguarding the privacy and security of your personal information.

How does MFA work?
Multifactor Authentication is a layer of security added on to the log in process to help ensure that your information is safeguarded.  It helps you know that you are at Fremont Bank's legitimate Online Banking site and helps us identify it is really you logging in to your accounts. MFA is very easy to use and there is no software to install. Just follow the instructions to enroll and learn about the enhanced log in procedures for Online Banking.

Enroll into MFA    

To enroll into MFA, follow these steps.

  1. Log in by entering your current Access ID.
    Click LOG IN.
  2. Enter your current password. Click SUBMIT.
  3. Complete the Set Security Data information.
    1. Provide a current email address.
    2. You will be provided with an Authentication Image. Enter a Pass Phrase for the selected Authentication Image. Your Pass Phrase can be any word or phrase, 6-30 characters, which should have some personal meaning to the Authentication Image. Your Pass Phrase must be different from your Online Banking password. This image can be changed once enrolled.
    3. Provide answers for 3 Challenge Questions.
    4. Select whether you are logging in with your personal computer, or a public computer.
      Only register personal computers that you frequently use and are not available for public use.
  4. Click SUBMIT.

That's it. The next time you log in, MFA will recognize you and display your Authentication Image & Pass Phrase. We recommend that once you are enrolled and logged in to Online Banking, you select a more personalized Authentication Image and Pass Phrase. Please see instructions below on how to change your Authentication Image and Pass Phrase.

 




Log in with MFA    
Once you have enrolled into MFA, follow these steps to log in.
  1. Log in using your current Access ID. Click SUBMIT.
  2. If it is a registered computer, go to Step 3. If you are using a computer the system does not recognize, you must complete a Security Challenge. Please select one of the two options:
    • Select Option 1 "Email One-Time Passcode": check your email inbox and copy the one-time passcode to the input text field. Select whether you are logging in with your personal computer, or a public computer. Only register personal computers that you frequently use and are not available for public use. Click SUBMIT.
    • Select Option 2 "Answer Challenge Question": you must answer your Security Challenge question correctly in order to proceed to log in. Type your answer in the input box and select whether you are logging in with your personal computer, or a public computer. Only register personal computers that you frequently use and are not available for public use. Click SUBMIT.
      Note: You have a total of three (3) chances to answer your Security Challenge question correctly before you are locked out. If you are locked out, contact Fremont Bank at (800) 359-BANK (2265) for assistance.
  3. Your Authentication Image & Pass Phrase are displayed.
  4. If your Authentication Image and Pass Phrase are correct, then enter your password. If the Authentication Image and Pass Phrase do not match, do not enter your password. Contact Fremont Bank at (800) 359-BANK (2265) for assistance. Click SUBMIT.

That's it. You are now securely logged in to Online Banking.

 



Change your Authentication Image & Pass Phrase
We offer over 10,000 images for you to choose from. To select the one that's right for you, just follow these steps.
  1. Log in to Online Banking.
  2. Select OPTIONS from the main menu.
  3. Select EDIT under Security Data.
  4. Click CHANGE IMAGE hyperlink under the Authentication Image.
  5. Select an image from the library by clicking on the image itself.
  6. Enter a Pass Phrase for the image.
  7. Click SUBMIT.

That's it. The next time you log in, your new Authentication Image and Pass Phrase will be displayed.

Questions? Visit our Frequently Asked Questions page.

 
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